Board Thread:Questions and Answers/@comment-28880511-20160901140155

Hey guys,

today I was shocked, when I noticed that I forgot to transfer my game data from the phone I took on vacation to my regular phone. The problem is: I already performed a factory reset on the vacation phone.

Bandai Namco have a site to recover your data where you have to enter some details about your account and they also need my User ID... Is that the ID in the top right corner of the title screen? Does it change after re-installing the game? Shouldn't be the case, but I didn't check for the ID on the vacation phone, but I downloaded the game with the same google-account...

On the recovery page, it is stated that you should simply enter "Unknown", but if I try that, it says "Please input 半角数字 in "USER ID"." Entering 半角数字 simply brings up the same error...

So: what can I do to find my User ID as I want to enter the correct one, of course. Or what to I have to enter to state that I do not know?

Thanks in advance! 