Board Thread:Questions and Answers/@comment-32054024-20170520015358/@comment-28010522-20170520033838

re: No Method Error

the best way is still to contact BNEI's customer service

I wanted to ask you earlier,    have you tried uninstalling, downloading, and reinstalling the game and the app?

aside from them banning you, or the potential of a (trojan) virus, based on my own experiences, there were some games that can automatically reject a player login in, especially when the player's phone is rooted (as in the case with Android smartphones)