Board Thread:Questions and Answers/@comment-32742263-20170801113552/@comment-32510639-20170801220129

As far as I know, there is no live support, you can try to message them on Facebook and see how it goes.

Also I dont think you will miss any event, the more information you provide them the faster they will recover your account. If you give them all the information they ask you to give, you might recover your account in a few days, the 2 weeks is usually the time they need to recover an account with little information. But since you have a purchase record, you should get your account back in a few days.