Board Thread:Questions and Answers/@comment-35521471-20180604183306

So a few days ago i did the $32.99 for 91 dragon stones deal and i got a screen that said my payment information needed to be updated and I was redirected into the app store to fix whatever the problem was. When i double checked my info was correct i hit confirm and was returned to the game where i got another screen that said my transaction was denied. However, my card was charged, money was removed from my account, and i received a recipt from apple confirming I had made a purchase on dokkan battle. I've contacted apple asking what I can do to get my moey back or get what I paid for and they deffered me to Bandai Namco saying they were the pople i had to contact. So i did, twice, and all I ever got were automated emails saying that

"the reported matter is still being investigated by the department in charge. That said, we assure you that we will contact you as soon as we have the needed confirmation."

On both my attempts to find out whats going on i just got these emails for two days and then silence, no further automated or personal contact has been made. Has this situation happened to anyone else? I paid for my stones and I never got them. 