Board Thread:Questions and Answers/@comment-32194463-20170608165538/@comment-28010522-20170608170137


 * create a transfer code. then, uninstall, re-download, and re-install (including the latest update patch) the game app again.
 * recommended internet connection (very) stable, else, corrupted data issue/s could occur and cause the game app to crash and/or other potential problems
 * force kill unnecessary background apps (apps running in the background)
 * if you own an Android Smartphone, consider installing Clean Master. the app has the function "Phone Boost" and "Battery Saver" free up memory and hibernate unnecessary apps running in the background
 * check your RAM/ROM, and your device's spec. does it meet the game's minimal requirements
 * contact BNEI official customer service representative