Board Thread:Questions and Answers/@comment-32280672-20170613164814/@comment-28158609-20170613165822

Bandai wont help you. Check your WI-FI connection or data speed, had the same problem. You need to have at least 2-3 mb/s to do the download. If you network is unstable ,use VPN(that's what I used -make your own Private network-really easy to do) apps from the store to stabilize your streaming. Turn off all unnecessary application, have enough space on your device(1.5 GB now , I think). You might struggle wilt 3g but 4g should not have any problems. There is lot of apps in the store just for that. Check them out. Good device (fast) always help ,few cores ,1GM RAM I think Its now minimum. Good luck