Board Thread:Questions and Answers/@comment-37414244-20181121103449/@comment-33907931-20181121134310

I'd try to:

- delete cache from the app - delete the app

Try if it's already ok or repeat these first 2 steps and continue with the next ones _____________________________ - turn off and on your phone to go into your hidden settings (which is 100% legal and u can find how to from the net based on your model) - wipe out cache if there's such a option there - save and turn on your phone again - reinstall the app and DL from a stable wi-fi (which means no disconnections in between)

Last option is to try a clean reset of your phone as the last test but for now try these steps and check before if u can get your account back via FB link or via code.

My guess is that a file got corrupted during the first DL, refused to get erased by unistall since it may even be a temp file that didn't installed successfully and so causing to a DL loop. These procedures should be good to solve this unless it's a problem with the app itself (like not supporting some phones anymore etc) and, in this last scenario, u should ask about it to Bandai by email.