Board Thread:Questions and Answers/@comment-31186584-20181228120028

A few hours earlier i received this email. It may be a rough translation (because it's Google Translate) but I'm sure the original meaning is still there

Bandai Namco entertainment services, as well as, you will find a product, thank you. With regard to the matter of your inquiry, but Indeed excuse me, but I was allowed to check the gotten mail, which had been a lack of information necessary for the investigation.

Therefore, although it is proposed is a very trouble, I will mention your the contents of the following, we ask you to contact us again. ※ As there is no blank answer, we ask that you please fill out as much as possible ※ order to carry out a smooth confirmation, the point that you contact us as well already, thank you so you will fill again details

■ because it does not matter the number ※ rough number of Tatsuishi in possession, please described ■ account creation date ※ "◯ year ◯ around May" and the like, as much as possible, I hope you can described you in detail ■ Last Visit day ※ "◯ month ◯ daily" and the like, as much as possible, you can set forth your details and I hope ※ if there is no mistake in the contents of the above-mentioned three points that had you report, confirm it again ■ issued up to now because there was a multiple issued by history to the model change code ※ past, please be described If you can confirm

Although Indeed excuse me, data recovery support, has become a task of dealing with your data, We will carefully correspondence. Therefore, if the information get from customers is small, from the point of view of security, that if you have allowed to carry out the notice of the recovery correspondence, please understand kindly.

※ When you contact the above-mentioned contents, you will find a hope you can contact you by form to directly reply to the person e-mail

We apologize for any trouble, but thank you. NAMCO BANDAI entertainment  