Board Thread:Questions and Answers/@comment-32369580-20170720144155/@comment-32510639-20170720151147

Do you happen to have his ID? If thats the case, he needs to contact Bandai, gives them his ID, the last team he used, all the characters he can remember, and if he bought any stones or did any transaction, he needs to give them his transaction record to.

Its going to take some time, but if he does everything I say, he will get his account back, just dont expect to get it back before the WT is over.