Board Thread:Questions and Answers/@comment-28153375-20161212145126/@comment-28010522-20161212153121

If you follow alternative #1, there is a good likelihood BNEI will help and assist in your account's recovery.

If you follow alternative #2, there is a good likelihood BNEI will investigate, help and assist you within 24 hour.

I haven't tried alternative #3 yet, so idk.