Board Thread:Questions and Answers/@comment-36245993-20180719062817

Hello everyone,

im literally going insane at the moment. I have unlinked my fb and was transfering my game with a transfercode. While doing so, the app crashed so i had to restart. But when i restarted, it told me the Code is invalid and when i startet the game, it showed me "arise shenron" - Intro. So my account is lost!!

I already contacted bandai 6 times! And they keep telling me they found my account but it is linked to facebook already. I shall use facebook transfer. My account is not linked! Otherwise i couldnt have transfered with a code in the first place! I even deleted "DBZDBWW" from the facebook app settings.

They keep answering me that it is linked and i have to unlink it first otherwise they cant provide a recovery code. WTF! IT IS NOT LINKED!!

Im doubting that there is a actual Person answering my emails because they keep answering the same copy paste standart phrase shit! No matter how I explain the situations and circumstances1!What do you want Bandai?! Give me my account back. I have provided every single information like purchase history, ID, Name, Character box and still you claim it is linked. Well if its linked, whey do i get the message "no game data found linked to this facebook account" every single time I hit facebook transfer?

Did anyone had the same problems as me? -.- 