Board Thread:Questions and Answers/@comment-32002548-20170514005918/@comment-28010522-20170514054618

1) foremost, have you contacted the official BNEI customer service?


 * BNEI Global Headquarter - Inquiries and Comments/Requests
 * For iOS users
 * For Android users

2) following that, have you contacted the wi-fi service provider operating in your residential area/s?

apart from the above, the issue you described, "wifi would connect to it then disconnect with it every couple of seconds " could be attributed to a number of possibilities.