Board Thread:Questions and Answers/@comment-36725557-20180826193108/@comment-2113997-20180826194647

When you start up the game did you click on transfer data first? And then select Facebook link? That should transfer your data and sent you back to the "home page". Then you need to download data. Usually 5000 or more. Like Darthhue said you need a good connection. Small example. When I'm in my room I can't download it. When I go downstairs it's downloaded in a rather short time. 2-3 minutes.

If this didn't help can you post a screenshot of the error you receive?