Board Thread:Questions and Answers/@comment-34177748-20180729182919/@comment-34368958-20180729213415

I have two solutions for you:

1. Reboot your device. If it's an iPhone/iPad, hold the power button and the home button at the same time for ten seconds. If it's a Samsung, hold the power button + volume up button + home key for ten seconds.

If it doesn't work, you should:

2.Delete the app and reinstall it. BUT before doing that, do you have a transfer code that is linked to your Dokkan account? did you sync it with your Facebook?

If not, I think you are stuck with this issue.