Board Thread:General Discussion/@comment-28726683-20180426080000/@comment-33054127-20180501082800

Hi guys!

I got a refund too. Below is the email I sent aswell as the response. For obvious reasons I have removed some private details. The apple support link can be found on their site.

Good Luck!

08:28, May 1, 2018 (UTC)08:28, May 1, 2018 (UTC)08:28, May 1, 2018 (UTC)08:28, May 1, 2018 (UTC)08:28, May 1, 2018 (UTC)08:28, May 1, 2018 (UTC)08:28, May 1, 2018 (UTC)08:28, May 1, 2018 (UTC)08:28, May 1, 2018 (UTC)08:28, May 1, 2018 (UTC)08:28, May 1, 2018 (UTC)08:28, May 1, 2018 (UTC)08:28, May 1, 2018 (UTC)08:28, May 1, 2018 (UTC)Zakkyhay (talk) Thanks for choosing Apple. Hi Zac,

Thanks for contacting us. I understand that the recent in-app you received was different from what was advertised. As a gamer myself, I know it’s important that you get the best experience with the app you’re playing. I’ll be glad to assist you today.

I’m pleased to let you know that after reviewing your case, I was able to issue you a full refund for the purchases. Within ten business days, 255.35 AUD should be posted to the payment method used to make the purchase.

To help figure out what the cause is, you may contact the app's developer. The app developers are the best resource in these situations because they can investigate the issue with their tools. Here's a link to their website:

https://bnfaq.channel.or.jp/contact/faq_list/1625

Note: Although we mentioned third-party products in this email, Apple doesn’t recommend or endorse these products.

Should you have questions about the iTunes Store, please feel free to let us know.

Thanks,

XXXXXXXXXX iTunes Store Customer Support http://www.apple.com/support/itunes/ww

On Apr 30, 2018, at 19:21  wrote:

Customer First Name : XXXXXXXXXX Customer Last Name : XXXXXXXXXX email : XXXXXXXXXX Web Order # : XXXXXXXXXX Support Subject : iTunes Cards and Codes Local Support Subject : iTunes Cards and Codes

Comments : Country: Australia Lang_Country: en_AU Apple ID: XXXXXXXXXX Specific request: I have another question (explain below) Details: Hi Team,

I recently made some in-game purchases in an app called Dragon BallZ Dokkan Battle through iTunes. After making the purchases and spending the in game currency I found out that this in-game currency was spent on a misleading and mis-advertised character banner. The character I aimed to obtain, "Crusher of Evil Super Saiyan God SS Goku" was shown in the character list. However, he was not obtainable as a featured character. This was caused by a bug that displayed one character in place of another and was even addressed by the company who run the game. Usually they are very good about these sorts of issues and provides in-game compensation. However this time they have not and so I am writing to you to ask if I can please get a refund. Logs will show that i spend alot of money on something I had no chance of obtaining.. The purchases relating to this were made between Friday 20th and Friday 27th from when the banner initially went live.

I appreciate your assistance

Kind regards

Zac