Board Thread:Questions and Answers/@comment-34360228-20180116084208/@comment-33973648-20180117052714

I suggest creating a device transfer code, just in case, and then deleting the game. Redownload the app (your account should be there, if not input device transfer code) and see if that fixes it. NOTE: if this doesn’t work it may take a very long time to redownload, which may be seemingly unbearable.